Crisis Communications

10/23/2020

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Crisis Communications: Best Practices for the Worst Times

Global pandemic, protests, and incident response. While many look forward to moving past 2020, this year has revealed the value of preparing for a crisis. For those who must communicate during crises—whether internal or external—it helps to plan ahead. This webinar explored the elements of a solid crisis communications plan, including best practices for when and how to gather and deliver accurate information during challenging situations, and offers real-world examples faced by the Washington State Legislature.

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Speakers:
  • Jennifer Hansen, public information officer and social media coordinator, Washington State House of Representatives
  • Craig Ginn, deputy director of security - emergency preparedness and safety, Washington State House of Representatives