NCSL podcasts connect you with state legislatures, offering insights from legislative leaders and staff, astute political observers and public policy experts from across the nation. Download or stream our collection today.


Our American States

podcast State agencies charged with ensuring that custodial parents collect child support face a daunting challenge. Census Bureau data indicates fewer than half of custodial parents receive their full support payments.

Traditionally states have relied on civil contempt statutes to compel the noncustodial parent to pay up. But that process—which can result in onerous civil procedures and even jail time—often is unsuccessful and some research shows states can end up paying more to collect the payments than the custodial parent receives.

On this podcast, Heather Noble, assistant director for the Arizona Division of Child Support Services, and Michael Hayes, an official with the federal Office of Child Support Enforcement, discuss a new procedural justice approach to child support that seeks to use principles such as respect, understanding and neutrality to increase the sense of fairness that parents feel in what is often a difficult process.

While the project is not finished, they discussed what the data shows so far and the difference it appears to be making. They also explained the research that is the foundation of the approach, and the role legislatures can have in their states.

Heather Noble, ArizonaMichael Hays, Office of Child Support Enforecement






Posted in: Human Services
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