Courteous and Effective Communication Social Media and Email

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NCSL Webinars allow attendees to participate in meetings taking place around the world from the comfort of their desk. They are collaborative, interactive and easy to use.

Most webinars are recorded for those who are unable to attend the live meeting.

This archived webinar is sponsored by the Legislative Staff Coordinating Committee.

Formal letters and phone calls were once the norm but times have changed. Today, email is our primary form of communication, and social media provides an easy, effective and inexpensive outreach tool.

However, the immediate nature of email and social media places a special obligation on legislators and legislative staff.

Learn how to effectively use these tools, sharpen your writing skills, and get your points across, while understanding the responsibilities and potential consequences that result from the unprofessional or careless use of these tools.

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  • Anna Post, from the Emily Post Institute, discusses techniques and best practices to help us become effective communicators in the fast-paced and politically sensitive legislative environments in which we work. Anna Post is the great-great-granddaughter of Emily Post, and a co-author of Emily Post’s Etiquette, 18th edition. She is also the co-author of Great Get-Togethers and the author of Do I Have To Wear White? A modern etiquette expert, Anna covers topics ranging from green weddings and business etiquette to politics and pop culture. She is a regular contributor to Reuters and has previously written for and The Huffington Post. Anna knows NCSL well, having participated in the 2010 Legislative Summit and most recently at the American Society of Legislative Clerks and Secretaries’ 2012 professional development seminar.