Legislative Staff University: Making Your Point Successfully
In an era of conflict and partisanship, communicating effectively and respectfully with those you supervise and those you serve is essential for success in legislative careers. The spoken and written word have a lasting impact, and the legislative institution benefits when consideration, courtesy and decorum guide communication. In this session at NCSL's 2010 Legislative Summit in Louisville, Ky., national etiquette expert Anna Post of the Emily Post Institute discussed communication techniques that work both on the House and Senate floors and in the staff office workplace.
Post is an author, spokesperson and presenter for the Emily Post Institute in Burlington, Vt. A graduate of the Emily Post Business Etiquette Train the Trainer Program, Anna conducts seminars across the United States for corporations, colleges and universities. She is a contributor to The Huffington Post and writes about etiquette in the 21st century at her blog, “What Would Emily Post Do?” Anna has worked in the Washington, D.C., office of U.S. Senator Patrick Leahy, and for the Motion Picture Association of America. She holds a bachelor’s degree in political science from the University of Vermont.