Job Overview

Performs operational tasks on data center computer equipment. Monitors the infrastructure and systems of the data center and responds to system interventions and failures. Works independently with minimal supervision and completes job assignments in a timely manner.

Department: Information Systems Division/Infrastructure and Operations Section

Part-Time, On-Site Position (7pm-6am Saturday and Sunday)

Responsibilities

• Monitoring the infrastructure and computer systems of a modern data center in order to maintain 24X7 operations.
• Taking corrective action and/or contacting the appropriate staff or vendor when issues arise.
• Assisting other IS staff in resolving issues and installing equipment in the data center.
• Performing operational tasks on data center computer equipment.
• Completing assigned tasks in specialized daily work area.
• Monitoring regularly scheduled backups.
• Servicing the nonbusiness hours support line, including assisting clients, contacting on-call staff, and generating and assigning incidents in the help desk ticketing system.
• Consulting with departmental staffs to stay current on system upgrades and equipment changes.
• Complying with standards for security, data protection, fire prevention, and related matters.
• Routinely lifting floor tiles and climbing ladders to install cables for equipment.
• Monitoring and assigning help desk incident tickets for all IS I&O staff.
• Routinely preparing and checking in/out on-site and off-site storage of tapes from nightly backups.

Qualifications

Experience and Education

• High school diploma or equivalent, supplemented by training or one to two years’ experience in data center operations.
• Postsecondary education or equivalent experience in the operation of data center systems or a related IT field is necessary.
• Experience and education may be substituted for one another.

Knowledge, Skills, and Abilities

• Knowledge of information systems fundamentals.
• Knowledge of electrical and electronic safety procedures.
• Strong knowledge of Microsoft Windows applications and servers.
• Skill in troubleshooting, diagnosing, and analyzing computer and network problems.
• Ability to learn, understand, and apply increasingly complex operational procedures.
• Ability to deal effectively with others, to assist in developing methods and procedures, and to do detailed work rapidly and accurately.
• Ability to make accurate visual checks and work in a noisy environment with occasional long periods of unrelieved work in temperature-controlled rooms.
• Ability to maintain confidentiality of material and information.
• Ability to work flexible hours, including weekends and holidays.
• Ability to work overtime.
• Ability to maintain regular attendance and punctuality.
• Ability to work as a member of a team.
• Ability to work on-site in a shared workspace.

Benefits

$1,542 per month. Generous benefit package is also available. Please click here for more information.

How to Apply

To be considered, an applicant must submit a completed State of Texas. Application for Employment (available on the council’s website).

Submit requested documentation by:
Email
TLCCareers@tlc.texas.gov (preferred method) 
Fax (512) 936-1064
Mail
Human Resources Office
Texas Legislative Council
P.O. Box 12128, Capitol Station
Austin, Texas 78711-2128