The NCSL Blog

25

By Megan McClure

Theresa began her career in state government working as a staffer in the Colorado House of Representatives in 2005.

Theresa HolstCurrently, she works for Legislative Council as Manager of the Visitor Services Section.

Trained in photography at the Art Institute of Colorado, she has the intensity and empathy of an artist, yet unlike many artists Theresa possess the strong customer service skills required of her current position.

Theresa’s experience in the private sector as a small business owner gave her valuable experience related to budgets, bottom lines, and creative problem solving.

Theresa leads a fascinating and diverse staff of 40, ranging from college students to volunteer retirees, serving nearly 300,00 visitors who visit Colorado's beautiful Capitol every year.

Q: What do you find enjoyable and rewarding about working in the legislature?

A: Working with a diverse group of people is the most rewarding aspect of working in the Colorado legislature. On any given day, I get to work with students of all ages, professionals, retired volunteers, elected officials, dignitaries and visitors from all over the world. Teaching visitors about the workings of state government is a passion for me.

Q: What work are you most proud of?

A: About a decade ago I established a work study program to augment our volunteer docent program. College students from nearby colleges are able to work as Capitol guides part time as part of their financial aid package. I’m very proud of how the Visitor Services students and volunteers are able to learn valuable lessons from one another. Our section works very hard to balance the need for our building to be open and accessible to all but also to maintain a business environment.

Megan McClure is a senior staff assistant in NCSL's Legislative Staff Services program.

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About the NCSL Blog

This blog offers updates on the National Conference of State Legislatures' research and training, the latest on federalism and the state legislative institution, and posts about state legislators and legislative staff. The blog is edited by NCSL staff and written primarily by NCSL's experts on public policy and the state legislative institution.