Debt Collection
NCSL Fall Forum: Nov. 30, 2011
Running time: 01:18:30
Moderator
Patricia Murdo, Legislative Services Division, Montana
Speakers
Bill Morin, Financial Examiner/Analyst Supervisor, Division of Finance, Office of Financial Regulation, Tallahassee, Fla.
Julie Bush, senior staff attorney, Division of Financial Practices, Bureau of Consumer Protection, Federal Trade Commission, Washington, D.C.
David Cherner, director of State Government Affairs, ACA International, Minneapolis, Minn.
View PDF versions of the PowerPoint presentations:
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Overview
With the recession and housing crisis, many consumers fell behind in paying their bills, causing their creditors to initiate the debt collection process. Despite state and federal regulations designed to prohibit deceptive, unfair, and abusive practices by collectors, consumers logged more than 140,000 complaints in 2010 with the FTC about collectors and their practices. Listen as the session discusses debt collection regulation and recent reforms.
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