Navigating the Challenges of IT Procurement

Navigating the Challenges of IT Procurement

By Cassandra Kirsch | Vol . 22, No. 27 / July 2014


Information technology (IT) is the critical infrastructure that supports government operations and service to citizens. Many states use IT to transform government service delivery and obtain cost savings and efficiency in government operations. States spend about $30 billion a year on IT, including the education sector.

State IT procurement includes products and services such as mainframes, software, email systems and smart phones. New technology trends—such as the growth of cloud computing, where users license software hosted by a third party in a remote location—can challenge procurement departments that are not used to purchasing on-demand services. According to the 2013 NASCIO Survey of State Chief Information Officers (CIOs), almost two-thirds of CIOs believe their IT procurement process is either somewhat or very ineffective because it does not take into account the “complexities and subtleties of IT systems.”

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