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NLPES Site Map What are performance measures? Click here to start Table of Contents What are performance measures? What are performance measures? Why should we care? How are measures developed? First, identify programs Next, identify goals Example: Vehicle Title and Registration Process mapping example Florida Fire Marshal  Process mapping - key variables/interventions  Florida Fire Marshal  Types of measures Input measures Input measures Efficiency measures Examples Output measures Output measures should identify workload drivers Output measures assess the level of work performed Outcome measures Policy-level (bottom-line) measures Policy-level outcome measures May need proxy measures Examples of proxy measures Program-level outcome measures Program-level measures Author: Gary Vanlandingham NLPES Contact: bob.boerner@ncsl.org NLPES Home Page: http://www.ncsl.org/programs/nlpes/ Other information: NLPES Fall Training Conference September 5-8, 2001 Marriott Country Club Plaza Kansas City

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