Making E-Communications Work: Managing Electronic Mail

Making E-Communications Work:
Best Practices in Managing Legislators' Web Sites and E-Mail

Managing Electronic Mail

NCSL Publications and Resources Making E-Communications Work: Strategies to Manage Web Sites and E-Mail, February 2003

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(Restricted to registered users)

The Public Life of E-Mail, September 2002 (Note: Restricted to registered users.)
NCSL, State Legislatures magazine

Legislators: You've Got Mail, March 2001 (Note: Restricted to registered users.)
NCSL, State Legislatures magazine

Private E-mails or Public Records? March 2001 (Note: Restricted to registered users.)
NCSL, State Legislatures magazine

Videos and Broadcasts E-Mail Explosion: Getting a Handle on IT, August 2001
NCSL Annual Meeting, San Antonio, Texas NCSL Presentations/Speaker Handouts From "E-Mail Explosion: Getting a Handle on IT," NCSL Annual Meeting, San Antonio, Texas, August 2001

Get A Grip On E-Mail, by Representative Jeff Hatch-Miller, Arizona

E-mail Overload in Congress: Managing a Communications Crisis, by Kathy Goldschmidt, Director of Technology Services, Congressional Management Foundation, Washington, D.C.

Managing Email Strategies and Tools for State Legislators, by Alan Rosenblatt, Ph.D. Vice President Online Advocacy Services, Stateside Associates, Virginia

Using Technology to Help Manage the E-mail Explosion, by Robert Betchel, Senior Consultant, Microsoft, Austin, Texas

Other Resources Why Am I Getting All This Spam? Unsolicited Commercial E-mail Research Six Month Report,
Center for Democracy & Technology, March 2003

Congress Online Project
The Congress Online Project is a two year project to study Congress' use of the Internet, identify and award best practices, and provide guidance to help congressional offices use Internet technologies to inform and communicate with constituents, reporters, and the engaged public. The project is conducted jointly by the George Washington University and the Congressional Management Foundation (CMF) and funded by the Pew Charitable Trusts.

E-mail Overload in Congress: Managing a Communications Crisis, March 2001
Congress Online Project

E-Mail Overload in Congress: An Update, August 2002
Congress Online Project