Making E-Communications Work:

Making E-Communications Work:
Best Practices in Managing Legislators' Web Sites and E-Mail

Creating and Managing Web Sites

NCSL Publications and Resources Making E-Communications Work: Strategies to Manage Web Sites and E-Mail, February 2003

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Legislators' Home Pages and Policies Regarding External Linking, April 2001
NCSL, National Association of Legislative Information Technology

Legislator Home Pages
NCSL

State Legislatures' Acceptable Use Policies
NCSL, National Association of Legislative Information Technology

Videos and Broadcasts This Old Web Site, April 2002
This session demonstrates a 'makeover' of a legislator's web site, illustrating best practices that can be applied. The session also covers tools and technologies that can be used in developing web sites.

Web Magic: How to Create and Manage Effective Web Pages, December 2001
As the legislative schedule places grueling time demands on state legislators, it is important they find efficient, timely ways to deliver information to and hear back from constituents. The Internet provides a quick, easy way to answer questions about bills, as well as to present viewpoints on issues. In return, it allows legislators to learn about constituents' perspectives on issues very quickly. This session examines best practices in developing and managing legislator web pages. Webcast courtesy IBM Institute for Electronic Government

Best Practices and Policies for Cyber Legislatures, August 2001
A practical look at web site design in the legislative environment. Legislative and industry experts examine the best practices and policies for managing legislative and legislator web sites, including ways to meet constituent needs and manage content.

Presentations/Speaker Handouts From Web Magic: How to Create and Manage Effective Web Pages, December 2001

Working In A Web Site Wonderland: Determine Your Approach, by James Vaughn, AOL Government Guide, Virginia

From Best Practices and Policies for Cyber Legislatures, August 2001

Building Web Sites Constituents Will Use, by Kathy Goldschmidt, Director of Technology Services, Congressional Management Foundation, Washington, D.C

Legislator & the Web, by Senator Patrick Hogan, Maryland

Other Resources Congress Online Project
The Congress Online Project is a two year project to study Congress' use of the Internet, identify and award best practices, and provide guidance to help congressional offices use Internet technologies to inform and communicate with constituents, reporters, and the engaged public. The project is conducted jointly by the George Washington University and the Congressional Management Foundation (CMF) and funded by the Pew Charitable Trusts.

Congress Online: Assessing and Improving Capitol Hill Web Sites, January 2002
Congress Online Project

Constituents and Your Web Site: What Citizens Want to See on Congressional Web Sites, October 2001
Congress Online Project

Best Practices Tips for Congressional Web Sites
Congress Online Project

A Host of Website Assistance, October 2001
Federal Computer Week

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