NLSSA 2002 Annual Training Conference

Tallahassee, Florida
September 23-28

Schedule at a Glance - (Update 8/16/02)
Letter from the Host State
Online Registration - On-line registration is here!
Hotel Information - The hotel cutoff date is August 27.
Conference Registration - Check here for information on registering for this conference.
Social Activities - Information on the Social Events has been updated.
Spouse Activities - A spouse agenda is available.
Links to State and Local Web sites of Interest - Information on the Tallahassee area is available here.
Weather Information - Information on the weather in Tallahassee is available here.

Dear Colleague,

The catastrophic events of September 11, 2001, forever changed our nation, and have led to fundamental changes in the way our government conducts business, both on a local level and on the state and federal levels.

One of the most basic questions that must be grappled with in the aftermath of this disaster relates to the delicate balance that exists between having an open government and a safe and secure environment for those who work in public service.

Obviously, state legislatures have found it necessary to address the exigent task of providing additional funding for the necessary needs related to homeland security while at the same time, coping with a sagging economy. In many cases unfortunately, budget restraints have been placed on travel for staff attending training conferences, which under better economic conditions, would have been permitted.

We all face the common challenge of providing a very high level of professional service and sound security for our state legislatures, and each of us can benefit from the exchange of ideas, information, and the sharing of our own experiences with one another so we become better equipped to cope with the changing times and circumstances. It is through this channel of communication that we glean valuable insight into the method and manner by which these services can be rendered in an effective and reasonable way. That is why it is so important that we not neglect this opportunity to become better skilled at what we do, and exchange essential information with our peers. In today’s environment, training and the sharing of information between states are of utmost importance in maintaining a secure and safe workplace.

We do hope that you will make plans to attend this year’s NLSSA annual training conference in Tallahassee, Florida. The training program we have developed for you addresses many issues that are very relevant to today’s changing needs, and is one that we hope you find very informative and helpful. We look forward to seeing you in September!

Sincerely,

Earnest W. Sumner

NLSSA Host State Chair

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About the National Legislative Services and Security Association

Legislative services and security staff perform many duties that require specialized training. We're committed to provide that training to our members. Each year, NLSSA offers a series of programs designed to improve legislative staff skills and abilities and explore innovations in their fields.

Schedule at a Glance

Monday , September 23
4 pm - 7 pm	Pre-Registration
Tuesday , September 24
8:00 am	Registration
9:00 am - 10:00 am	Opening Plenary
10:00 am - 10:45 am	New Member Orientation
10:45 am - 11:45 am	Committee Meetings (If you are not currently a member of a committee, sit in on a meeting of interest and sign up.)
11:45 am - 1:15 pm	Plenary Lunch
1:30 pm - 3:00 pm Concurrent Sessions
	Violence in the Workplace The Violence Intervention program will provide the attendees with a better understanding into the behavioral characteristics of those disgruntled individuals within the workplace. In addition to the identification of potentially violent individuals and the importance of their documentation, the program will address the inhibitors of violence. This presentation will include diffusing techniques when those angry clients begin to act out in the workplace. Facilitator: Wayne Porter, Special Agent, Florida Department of Law Enforcement WAYNE PORTER is assigned to FDLE’s Tampa Bay’s Regional Operational Center’s Violent Crime Squad as a criminal profiler. Mr. Porter completed a police understudy program with the International Criminal Investigative Fellowship, and is now one of 64 Police Fellow profilers worldwide. He received extensive training in the U. S. and Canada in violent crime and behavioral analysis as well as threat assessment, and is a certified critical incident stress debriefer. Mr. Porter authored the book entitled, Workplace Violence: A Toolkit in HealthCare, published by McGraw-Hill. He has lectured to law enforcement personnel and civilians all over North America, London, England and The Netherlands. Special Agent Porter was chosen to help write the curriculum for a legislative mandated Violent Crimes Course for Florida’s Police Standards and Training.
	Ethics Dilemmas and How to Handle Them Participants will tackle tough ethical situations that Legislative staffs face in the course of their duties and will learn how to handle them. Group participation, role-playing and student interaction will provide the maximum benefit to the participants. Facilitator: Tom Tedcastle, General Counsel, Florida House of Representatives TOM TEDCASTLE serves as the Director of Bill Drafting and as General Counsel of the Florida House of Representatives, and has worked for the House nineteen years. He is the past Staff Chair of the National Conference of State Legislatures, and serves on the NCSL Executive Committee. Before his present assignments, he served as the Staff Director of the Criminal Justice Committee, and as an attorney for the Judiciary Committee. Previously, Mr. Tedcastle was an Assistant Attorney General for the State of Florida, specializing in environmental and constitutional law.
3:00 pm - 4:00 pm	Region Meetings
4:00 pm - 5:30 pm	Executive Board Meeting
6:00 pm	Buses to Tallahassee Antique Car Museum
6:30 pm - 9:00 pm (Tallahassee Antique Car Museum)	Welcoming Event Dinner Entertainment: David Carty
Wednesday , September 25
At the Capitol
8:00 am	Buses to the Capitol
8:30 am - 10:45 am	Tour of the Capitol and Off-site Mail Processing Facility (tour guides will have a separate tour geared toward their interests)
11:00 am - Noon House Chamber	Plenary session at Capitol (introduction of NLSSA candidates)
Noon - 1:30 pm 22^nd floor Capitol	Luncheon --- Homeland Security Commissioner James T. "Tim" Moore, Executive Director, Florida Department of Law Enforcement TIM MOORE began his career with the Florida Department of Law Enforcement in 1973, serving in a variety of technical, professional, and managerial positions. In 1986, Mr. Moore was recognized for his knowledge of the law enforcement profession, versatility, and overall management abilities and was promoted to Deputy Commissioner of FDLE. In 1988, Mr. Moore was selected from over 150 applicants nationwide to serve as Executive Director of FDLE, a position he still holds today. Under Commissioner Moore’s leadership, FDLE became the first statewide investigative agency in the U. S. to be accredited by the Commission on Accreditation for Law Enforcement Agencies. In 1999, Commissioner Moore was selected as one of *Governing Magazine’s* Public Officials of the Year. The national publication recognized Mr. Moore for "embracing new techniques and technologies as a hallmark of his 11 years as Florida’s top crime-fighter. It is a major reason why Florida’s Department of Law Enforcement is today, one of the most advanced and respected in the nation."
1:30 pm - 3:00 pm	The Legislative Families as Partners in Politics This "Partners in Politics" session will show the attendees the unique way the Florida House of Representatives addresses the families and their special situation. Based on the philosophy that a member can more responsibly govern if he/she has the support of a happy, knowledgeable and involved family, this program is designed to encourage the contribution of the family’s participation from the campaign into the Legislative process. The attendee will see real life scenarios reenacted, panel discussions led by Legislative family members, representative of various participation modes, and instruction on how to adapt the Florida program to other states. Facilitators: Patti Brantley, former Legislative Spouse, and Sandra Host, Spouse Program Coordinator for the Florida House of Representatives. PATTI BRANTLEY came to Tallahassee in 1978 as a Legislative Spouse, where she first became involved in the Florida House of Representatives Spouses Program. Her husband, Bobby Brantley, first served eight years in the House of Representatives before being elected Lt. Governor of Florida. During Lt. Governor Brantley’s tenure as president of the National Lt. Governor’s Association, Mrs. Brantley was very active in the Partners in Politics program. She was Florida’s designee to the National Platform Committee at the Republican National Convention in 1994. She has served on the Executive Committee of the Seminole County Young Republicans, and the Florida Federation of Republican Women. Mrs. Brantley now manages the Flying Colors Farm, a forty-acre horse breeding and training facility in Tallahassee. She trains and competes their Pinto Sport Horses nationally and has won some of the most prestigious shows in the east. SANDRA HOST has been employed by the Florida House of Representatives as the Legislative Spouse Coordinator since 1984. During that period she influenced the transition of the job description—hosting hospitality center—to scheduling entertainment and educational events, providing a vehicle for understanding and enjoyment of the legislative experience for both House and Senate families. She is a happily retired political wife, grandmother, and professional interior designer and as a former diplomatic spouse, arranged Congressional delegation activities.
3:15 pm – 4:45 pm	Controlling and Managing Emergency Evacuations in Times of Peril When and how to conduct large evacuations in times of perilous situations can be extremely stressful and challenging. Learn how the experts control and manage massive emergency evacuations at Kennedy Space Center. Facilitator: Jim Cheek, Emergency Preparedness Coordinator, United Space Alliance JIM CHEEK serves as the Project Leader of Emergency Management for United Space Alliance (USA) at the Kennedy Space Center, and has held this position for fifteen years. USA is the NASA contractor responsible for the processing and launch of the Space Shuttle. Mr. Cheek is a Certified Emergency Manager. Before his present assignment, he served in the U. S. Air Force where he held numerous positions in the Safety Profession, and retired after twenty years. Mr. Cheek serves on several local committees and the National Hurricane Conference Private Industry Committee. Mr. Cheek has received many awards in recognition of his work in emergency management including the "Silver Snoopy" award presented by the NASA Astronaut Corps, which is reserved for less than one percent of the NASA workforce annually.
2:00 pm – 4:30 pm Buses depart from the Capitol at 1:30 pm	Tour of the Pat Thomas Law Enforcement Academy and Special Operations Field Demonstration The Florida Department of Law Enforcement, in conjunction with the Leon County Sheriff’s Office and Tallahassee Police Department, will demonstrate the capabilities of its special forces in the field. The demonstration will also include an exhibition by the Big Bend Bomb Disposal Unit, which services the Florida Capitol.
6:00 pm	Free Evening
Thursday , September 26
8:30 am - 9:30 am	Region Meetings
9:45 am - 11:00 am	General Business Meeting & Elections
11:15 am - 12:30 pm	Plenary Lunch
12:45 pm - 4:45 pm	Wakulla Springs Trip Glass Bottom boat ride
7:00 pm - 10:30 pm University Club	State Dinner Speaker: General Robert Milligan, Comptroller for the State of Florida (invited) Gen. Milligan was assigned the task of chairing the Taskforce on Security and Protection of the Capitol Building Complex under Governor's Chiles and Bush. Dance to the sounds of the Lori Kline Band
Friday, September 27
9:00 am - 10:30 am	Embracing Diversity--Embracing human diversity through a discussion of the following topics: Human Diversity Definitions Cultural Effectiveness Cultural Attributes Effective Communications The Art of Listening Bridging Cultural Barriers Building Trust and Rapport Prejudice Stereotyping Hate Crimes Facilitator: Mike Steele, Reserve Investigator, Florida State Attorney’s Office MIKE STEELE is a reserve investigator with the Florida State Attorney’s Office. He holds a dual Master’s Degree in Psychology and Counseling, is a former Marine and spent thirteen years in law enforcement. Besides his current duties as an investigator, Mr. Steele is the Principal for Aucilla Christian Academy and designs and teaches courses for private businesses and state agencies.
10:30 am - 11:45 am Concurrent Sessions
	Weapons of Mass Destruction Terrorists have developed the knowledge, skill and ability to strike anywhere, at any time. Awareness of the potential threat coupled with preparations for the real or hoax incident, and managed by field practice, will mitigate any terrorist incident. This program presentation is aimed at preparing for a weapon of mass destruction incident. Topics for discussion will include: An overview of chemical and biological agents used in acts of terrorism The psychology of terrorism Management considerations Local targets—Who is Vulnerable? Resources First Responders Facilitator: Mike Jones, Deputy Chief of Police, Virginia Capitol Police
	Effective Legislative Presentations Making presentations in the legislative environment have their challenges. This program is for any legislative employee who makes or will make formal presentations to legislative committees. The program is not about speech writing or improving speaking skills. The instructor reviews presentation strategies that anticipate conflicting listening preferences and attitudes of state legislators based upon principles of the Myers-Briggs Type IndicatorÒ . Participants will review a suggested presentation design that facilitates summarization and anticipates such common legislative presentation scenarios as: You prepare a 30-minute presentation, however, the chair announces: We have to adjourn at 2:30. Would you please summarize your presentation in five minutes or less? You prepare a detailed presentation covering ten interrelated issues, however, after you begin your presentation, the chair interrupts: The members are not interested in issues 1 through 4. Would you go directly to five, skip six and seven, and then finish with eight? Program Outline Overview The listener-centered approach Principles of adult learning The legislative environment Myers BriggsÒ types as listeners: How to anticipate and assuage varying preferences and attitudes Ethos, logos, pathos and 60 Minutes The Power Briefing tool Anticipating questions Preparation and protocol Bridging and documentation Facilitator: John Turcotte, M. A. JOHN TURCOTTE is Director of the Office of Program Policy Analysis and Government Accountability (OPPAGA). Mr. Turcotte is former Director of the Mississippi Joint Legislative Committee on Performance Evaluation and Expenditure Review, 1977-1995; a Qualified administrator of MBTIÒ instrument; a volunteer presentations trainer since 1988; and Staff Chair of the National Conference of State Legislatures, 1994.
Noon - 1:30 pm	Lunch on your own
1:45 pm - 3:15 pm	Development of Comprehensive Emergency Plans for State Governments State and local officials recognize that there is, on an ongoing basis, a significant possibility of a major public safety incident occurring within State Capitol facilities. Such a problem may result from a variety of causes, including accidental, natural and criminal acts. Regardless of cause however, it is likely that response to such incidents will involve a wide assortment of local, state and federal agencies. It is critical that development of Comprehensive Emergency Plans provide planning courses of action and to develop the needed coordination to handle the issues of public safety and protection. This program is designed to address the mission, execution of action, and logistics in the event of a threat to public safety in or near a Capitol Complex facility. Also covered in the discussion of developing Comprehensive Emergency Plans will be topics relating to: Basic plan of operations for command, coordination, and communication issues Incident-specific Standard Operating Procedures Standard Operating Procedures response formats as templates for coordinated event management Facilitator: Scotty Sanderson, Director of Florida Capitol Police, Florida Department of Law Enforcement SCOTTY SANDERSON began his employment with the Florida Department of Law Enforcement in 1987 and was assigned to the Tampa Operations Center and Panama City Field Office where he was responsible for working Narcotics Trafficking, Homicide, and Organized Crime Investigations. In 1989, he was presented the Commissioners Award for his role in the arrest of 16 members of the Decalvecante and Gambino Crime Families. In 1992, Mr. Sanderson was promoted to Inspector in the Office of Executive Investigations where he specialized in Public Corruption and Internal Affairs cases. In 1995, Mr. Sanderson was promoted to the position of Chief of Protective Operations Section of Executive Investigations and remained in that position through three Florida Governor Administrations until his last appointment as Director of the Florida Capitol Police, September 11, 2001.
3:30 pm - 5:00 pm	Joint Services and Security Roundtable Discussion: Interpreting the Aftereffects of "9/11" What effects has it had on operations of state governments, in particular, tour guide services, security operations, administrative services & human resources, and facilities operations? Moderators: Andrea Faber, Director of Capitol Visitors Services, General Assembly of Pennsylvania; Bill Morgan, Chief of Police, Connecticut Capitol Police; Dina Hidalgo, Director of Personnel, California Senate; Dennis Trimble, Deputy Director, Buildings & Grounds, State of Ohio
5:30 pm	Buses to Nicholson Farmhouse House
6:30 pm	Dinner and Awards at Nicholson Farmhouse Restaurant
Saturday, September 28
8:00 am - 9:30 am	Identity Theft The electronic age of the 1990s gave rise to a new variety of crooks called identity thieves, who steal a victim’s credit card numbers, driver’s license numbers, Social Security number and other key pieces of identity – then impersonate their victims, spending as much money as they can in as short a time as possible before moving n to their next victim. Even though most victims are not saddled with paying their imposters’ bills, they are often left with a bad credit report and must spend months and even years regaining their financial health. Learn how to protect yourself from these predators Learn where identity thieves get, and how they use, your identity. Learn where to share your personal information, and where NOT to share. Learn how to manage your personal information wisely and cautiously. Facilitator: Wayne Ivey, Special Agent Supervisor, Florida Department of Law Enforcement WAYNE IVEY began his career with the Florida Department of Law Enforcement in August of 1993. Before employment with FDLE, Mr. Ivey had been employed as a criminal investigator with the Clay and Putnam County Sheriff’s Offices in Northeast Florida. In his 21 years of Law Enforcement experience, Mr. Ivey has investigated all types of criminal cases including homicides, narcotics, robbery, and most specifically fraud. Initially Mr. Ivey was assigned as a Special Agent in FDLE’s Ft. Pierce Field Office where he earned recognition as FDLE’s Special Agent of the Year in 1996 for various investigative initiatives. Mr. Ivey has taken a strong focus on Identity Theft related cases and has been called upon numerous times to testify in congressional hearings. Mr. Ivey has additionally provided Identity Theft related testimony to the Governor’s Office, State Legislatures, and other members of state government who are actively working to combat the increasing problem that Identity Theft represents. Currently Mr. Ivey is assigned as FDLE’s Taskforce Coordinator for its statewide efforts in combating Identity Theft and Credit Card Fraud. The team investigates major organizations throughout the state of Florida that perpetrate their crimes through the utilizations of Identity Theft.
9:45 am - 11:15 am	Coaching and Counseling Employees for Success Learn skills for coaching, counseling and facilitating: three of the most powerful strategies that a supervisor can employ to continually improve individual and team performance. Understand how they can significantly increase involvement and satisfaction. Gain valuable practice in analyzing and improving your staff or team members’ work performance. Objectives: To introduce participants to the New Leadership Model of Management and to discuss its implications and its effects on current management practices; To discuss how to implement the 10-80-10 Principle to guide their management philosophy and decision-making; To learn systematic ways of analyzing performance problems in the workplace; To learn several of the communication skills necessary for correcting unwanted performance and enhancing desired performance. Skill Development: How to conduct an ABC analysis How to utilize a Balance of Consequence Audit Application of other performance management as time permits Basic facilitation skills Facilitator: Dr. Dan Montgomery, Instructor, College of Communications, Florida State University DAN MONTGOMERY has served in a variety of administrative, clinical, and professional positions, including; Director of the Florida State University Counseling Center, and Coordinator of the Human Resource Program for the Southern Region of the Federal Aviation Administration where he received the Administrator’s Commendation for outstanding leadership and service. He is currently a professor of communication at Florida State University and is Department Chair and Director of Organizational Business Communication. Dr. Montgomery has served as a consultant and trainer for numerous organizations including Fleishman-Hillard, Centine Corporation, the American Red Cross, 3M, the Florida Public Service Commission, Florida State University Executive Management Program, Florida House of Representatives, the Florida Senate, Governor’s Office, and the Florida Supreme Court. His areas of expertise include: organizational communication, stress management, conflict resolution, mediation, team building and facilitation, organizational development, and business and consultant ethics. He is co-author of "Performance Management: Theory, Concepts, and Applications," and his articles have appeared in a wide range of journals.
11:15 am - Noon	Closing Plenary
Noon - 2:00 pm	Executive Board Meeting

Social Activities

The Welcoming Event for NLSSA will be held at the Tallahassee Antique Car Museum the evening of Tuesday, September 24^th.
On Thursday, September 26^th, NLSSA will visit Wakulla Springs in the afternoon for a glass bottom boat ride. That evening members will attend the NLSSA State Dinner. The State Dinner is the signature event for this conference. The association recognizes its new officers, new members, and host state organizers.
Friday evening, NLSSA will honor recipients of the Tony Beard Sr. Award and the John Everhardt "Trooper" Award during a casual dinner at the Nicholson Farmhouse.

Spouses Events - Spouse Agenda

Tour of Goodwood Plantation

Tour of National High Magnetic Field Laboratory

Tour of Maclay Gardens

Tour of Knott House Museum

Tour of antique shops in the nearby city of Havana, Florida.

Trip to Museum of Florida History

Tour of Mary Brogan Museum of Art and Science an interactive hands-on science center and national traveling art and science exhibitions.

Links to State and Local Web sites of Interest

General Information

The 27th Annual NLSSA Training Conference is a relaxed learning experience; business casual attire is recommended for most events. NLSSA members like to dress up for the State Dinner - attire for that event varies from cocktail to evening wear. Fall temperatures average 88o during the day, and 68 o in the evenings.

For program information, please call Kae Warnock, (303) 364-7700, ext 134, or e-mail her at kae.warnock@ncsl.org. Registration information will appear on this Web page in June 2002.

Hotel Reservations

A block of rooms has been reserved at the Holiday Inn Select, Tallahassee, Florida, 316 W. Tennessee Street, Tallahassee, FL 32301, Phone (850) 222-9555 Fax (850) 205-8443. Housing is the responsibility of meeting participants. Indicate that you are attending the "NCSL/NLSSA 2002" Training Conference to receive a room rate at $79/night (plus tax) single/double (including full American Breakfast). Reservations must be held by one night’s room deposit (credit card guarantee is acceptable). Cancellations must be made no less than 48 hours prior to date of arrival. The deadline for making hotel reservations is Aug. 27, 2002. After this date, reservations will be accepted on a space available basis.

Hotel amenities include Exercise Room, Outdoor Swimming Pool, Business Center, Complimentary Parking, and Complimentary Airport Shuttle. All Guest Rooms Include: Coffee Service, Hairdryer, Iron, Television with Cable, Voicemail, and Data ports.

Airport-Hotel Transportation – The Hotel provides an airport shuttle. Please make arrangements directly with the hotel.

Travel

Make your reservations through NCSL’s official travel headquarters for the lowest applicable airfare to Tallahassee, Florida. To obtain special air and car rates, call Corporate Travel Services (800) 825-3283 (7 am to 6 pm). In Colorado or outside the continental U. S., call (303) 694-4344, ext. 2. Airline reservations should be made 14 days in advance.

Conference Registration (Register On-Line at http://www.ncsl.org/public/registration/regform.cfm -- (Printable Registration Form)

You must register with NCSL by Aug. 27, 2002.

Registration fees for the Annual NLSSA Training Conference are:

$250 – Legislative staff and government or private sector

(Provides admission to all training, scheduled meals, and social events)

$115 – Spouse/guest/NLSSA life member*

(This fee includes admission to all scheduled meals and evening social events. It must be paid in full at the time of registration. The host-state also offers some activities for spouses. Please check the meeting Web site for details.)

*Life members are retired NLSSA members who have been granted life membership by the executive board.

You may register for the meeting in one of the following ways:

On the Web: Registration is now available online 24 hours a day, seven days a week. Registration online requires payment with credit card for everyone except Legislators and Legislative Staff. Confirmations will be sent by e-mail and meeting materials will be mailed. Those without an e-mail address will receive their confirmation in the mail along with the meeting materials.

Fax: Registrations can be faxed to (303) 860-8057. Because of the large volume of faxes, NCSL cannot confirm receipt of faxed registrations. Confirmations will be mailed.

On-site Registration: If you are unable to register by Aug. 27, 2002, please register on site at the Holiday Inn Select, Tallahassee, Florida.

Cancellations: Cancellations received in the NCSL Denver office by September 13, 2002, will be refunded minus a $50 processing fee. Cancellations must be made in writing and faxed to (303) 860-8057. Fees cannot be refunded for registrations cancelled after the conference begins.

Substitutions: Substitutions require an additional processing fee of $25. To make a substitution, you must do the following: (a) submit a written notice of cancellation, indicating a request to transfer payment; (b) at the same time, complete and submit a new registration form. On-site substitutions are not permitted.

Confirmations: The preferred method of confirmation will be e-mail. If you do not provide NCSL with an e-mail address, confirmations will be mailed every Friday.