Legislative Oversight of the Workforce Investment System: Standards of Service for Workforce Development Staff
June 14, 2006
3:00pm EDT; 2:00pm CDT; 1:00pm MDT; 12:00pm PDT
Introduction
Cori C. Di Biase [Bio]
National Center on Workforce and Disability
Presentation in Microsoft Powerpoint
Presenters
Timothy Barnicle [Bio]
Co-Director
Workforce Development Program
National Center on Education and the Economy
Louis LeDoux [Bio]
Director
Training and Development Department
Texas Workforce Commission
Presentation in Microsoft Powerpoint
This teleconference will examine legislative involvement in establishing standards of service for workforce development staff. To ensure quality service to their customers and promote efficient spending of public funds committed to workforce investment, a growing number of states have established standard expectations of competency for staff. Presenters will explore best practices of mandated competency areas for Workforce Development Staff. Key questions include: What are the standards of service and how are they certified, administered and enforced? How can legislators become involved to ensure accountability of public spending?
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