2011 - Training for Personal and District Office s

NCSL San Antonio LogoNCSL's Professional Development Seminar for Personal and District Office Staff
Monday, August 8, 2011
7:45 am to 2:45 pm
Room 214C, Henry B. Gonzalez Convention Center
San Antonio, Texas



Do you want to be able to handle complicated constituent cases like a pro? Do you long to keep your office -- and your legislator -- more organized? Do you want to connect with other personal staff to share advice and exchange ideas?

If so, register to attend this one-day training seminar designed specifically for personal and district office staff. The training is $99 for staff who are only attending this one-day seminar. If staff are attending the entire 2011 Legislative Summit, this training is included in the registration fee.  

There are two ways to register for the Personal and District Office Staff Professional Development Seminar:

1. If only attending this training, complete and return the printable registration form to Angela Andrews; or

2. For staff attending the Legislative Summit, be sure to indicate your intent to attend this training when you register for the 2011 Legislative Summit. 

Contact Angela Andrews for more information. More information about the 2011 Legislative Summit is available

(as of August 4, 2011)

7:45 am – 8:15 am

Coffee and Conversation

8:15 am – 8:30 am

Welcome and Seminar Orientation


Welcoming Remarks:

Susan Clarke Schaar, Clerk of the Senate, Virgina

Angela Andrews, NCSL

8:30 am – 9:15 am

Personal Staff Roles in the States: Similarities, Differences and Challenges
In this interactive opening session, attendees will meet with colleagues from other state legislatures to discover how their offices operate, explore the various roles they play, and identify key issues and challenges they face in working for their legislator.


Moderator: Tim Storey, NCSL

9:15 am – 10: 15 am

Constituent Services: Tips, Tools and Technology

Serving constituents is one of the most rewarding parts of the job, but it can also be the most challenging. Learn tips on how to provide high-quality service to constituents and discover tools and technologies that are used for constituent outreach and contact tracking.


Moderator: Angela Andrews, NCSL


Panelists: Shawn Collins, Office of Senator Richard T. Moore, Massachusetts

Michael Batt, Microsoft, Virginia

10:15 am – 10:30 am 


10:30 am – 12:00 pm

Managing Your Office, Your Time and Your Boss

It’s not an easy job – juggling your own responsibilities, overseeing other staff and interns, and prepping your boss for their day-to-day work – all the while ensuring that everything is running smoothly and efficiently. This session will provide time and personnel management strategies as well as techniques on how to keep your office and your boss organized.


Presenter: Mike Collins, The Perfect Workday Company, North Carolina

12:00 pm – 1:00 pm


Networking Lunch

Network with your peers over lunch – discuss the morning sessions, share your own experiences and get ideas to bring back to your office.  

 1:00 pm – 1:45 pm

Speed Learning: Four policy topics in 40 minutes

In this speed learning round, you’ll hear from NCSL policy experts on four “hot” topics that have the pulse of the nation and state legislatures. Get up to speed on the following issues: Higher Education Funding, Health Care Reform, State Budgets and Fiscal Recovery and Voter ID. Then meet the individuals who you can contact directly when your boss has a question.


Moderator: Brian Weberg, NCSL



Brenda Bautsch, NCSL

Martha King, NCSL

Luke Martel, NCSL

Wendy Underhill, NCSL


1:45 pm – 2:30 pm

Media and Public Relations 2.0

With the advent of social networking and the 24-hour news cycle, staff have to be ready and prepared to promote their boss at every opportunity. This in-depth media training will provide strategies about how to promote your boss, beyond the press releases and weekly office hours. Topics to be covered will include working with editorial boards, “selling” stories and utilizing social media to your advantage.


Presenter: Meagan Dorsch, NCSL

2:30 pm – 2:45 pm

San Antonio Wrap-up

Attendees will share their perspectives, give feedback on their experience in San Antonio, and discuss ways to make the next seminar better. Bring your business cards to share with you colleagues and sign-up to join NCSL’s Personal Staff Network on!

2:45 pm

Seminar Adjourns



Share this: 
We are the nation's most respected bipartisan organization providing states support, ideas, connections and a strong voice on Capitol Hill.

NCSL Member Toolbox


7700 East First Place
Denver, CO 80230
Tel: 303-364-7700 | Fax: 303-364-7800


444 North Capitol Street, N.W., Suite 515
Washington, D.C. 20001
Tel: 202-624-5400 | Fax: 202-737-1069

Copyright 2015 by National Conference of State Legislatures