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Next Generation 911
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| By Robert D. Boerner |
Vol . 18, No. 28 / June-July 2010 |
General Information
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Americans expect a reliable 911 system.
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Americans expect an accurate, reliable 911 system to access emergency services. Callers who dial 911 from a land-line phone are connected to a 911 call center—a public safety answering point (PSAP)—where the caller’s phone number and address are displayed on an operator’s screen. This critical information is needed to send firefighters, paramedics or law enforcement officers quickly to the correct location. The dramatic growth in use of wireless telephones and Internet-based communication, however, has changed the system's capability. Although citizens may believe text messages, videos and photos can be sent to 911 call centers to request help, most currently cannot receive this information. Next Generation 911 is aimed at updating the infrastructure to improve public emergency communication services for today's digital mobile society.
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