whats up with the work world


Webinar Details

  • Title:
    What's Up with the Work World? Dealing with Difficult Coworkers and Constituents       
  • Date:
    Tuesday, October 23, 2012
  • Time:
    1 p.m. ET
  • Cost:
    Legislators: Free
    Legislative staff: Free
    All others: $89



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NCSL Webinars allow attendees to participate in meetings taking place around the world from the comfort of their desk. They are collaborative, interactive and easy to use. Most webinars will be recorded for those who are unable to attend the live meeting.

What's Up with the Work World? Dealing with Difficult Coworkers and Constituents      
Tuesday, October 23, 11, 2012 
1 p.m. ET/ Noon CT/ 11 a.m. MT/ 10 a.m. PT


Webinar PowerPoint Presentation

Webinar archive

Archived Presentation

Dealing with generational differences and personalities, understanding changing expectations from boss to boss, and learning how to deal with stressful situations can be overwhelming. Learn how to deal with difficult people in the workplace with professionalism and respect. A motivational trainer and communications / conflict specialist will guide participants through many common, but irritating situations, offering useful insight to young professionals from all kinds of offices.


Bruce Feustel, senior fellow, NCSL Legislative Management Program
Bruce Feustel has worked in or for United States state legislatures for 37 years.  A former Wisconsin legislative attorney, he currently is a Senior Fellow at the National Conference of State Legislatures (NCSL), where he provides training and educational programs for legislators and legislative staff and participates in management studies of legislatures.  He has organized and taught at committee chair and new legislator training seminars, provided skill training for staff, produced CDs on “How to be an Effective Legislator,” provided staff support to NCSL’s Legislative Effectiveness Committee and made presentations on communication, change, facilitation and ethics. Bruce’s international work involves organizing and teaching at seminars on bill drafting and the legislative process and conducting parliamentary needs assessments, including projects in Algeria, Azerbaijan, Belarus, Bosnia and Herzegovina, Ghana, Indonesia, Kazakhstan, Kosovo, Kyrgyzstan, Macedonia, Mongolia, Montenegro, Mozambique, Poland, Romania, Russia, Saudi Arabia, South Africa, Tajikistan and Uzbekistan.  He has a Juris Doctorate from the University of Wisconsin Law School.

Lore Christopher, HR professional, Oregon Legislative Branch
Lore Christopher has been employed in the management of human resources for over 30 years, having worked in both private and public sectors.  She has served the Oregon Legislative Branch, for the past fifteen years.   Her private sector experience includes work with a national (350,000 employees) organization and a small local HR company (25 employees) working with over 200 private employers.
Lore continues to be involved with local HR organizations and has served as an executive officer for the Oregon State Personnel Managers Association (OSPMA) and the Mid-Willamette Valley Council of Governments.  She is a member of the League of Oregon Cities Personnel Committee and the Northwest Human Resource Management Association.  She currently provides input on workforce development issues as a member of the boards of Strategic Economic Development Corporation, the Marion County Economic Development Advisory Board and the Salem Convention and Visitors Association.


Gene Rose is executive vice president of the strategic communications firm Marmillion + Company, where he assists clients with his experience as a national media director, video producer, speechwriter and journalist. He began his career as a reporter for newspapers in Michigan and Missouri. Following that, he spent nearly 15 years with the Missouri House of Representatives, where he led the legislative chamber’s public information activities. He later directed the National Conference of State Legislatures Communications Division. Members of the National Association of Government Communicators elected Rose to a two-year term as president in 2006. He’s been recognized for writing, video, speech writing and video awards by the National Newspaper Association, the Missouri Press Association, the National Association of Government Communicators and the Telly Awards.

Check out all of the upcoming NCSL webinars for 2012!


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